1. Is your company a factory or trading company?
Our company is one of the leading solar water heater manufacturers in China since 1998. Our production has
passed CE,CCC certificates which can prove our high quality performance. also we have
sold our production all over the world and enjoy high reputation.
2. Where is your factory located? How can I visit there?
Our factory is located in Rugao City,Nantong City, Jiangsu Province, China.All our clients, from home or abroad,
are warmly welcome to visit our factory!
3. How about your products quality?
Audary is a mature brand in CHINA, through 20 years research in technology, our design including structure and
detailed security and precision has enhanced greatly,and can match all the CE standard or more strict standard.
Our products distribute worldwide countries, there are Audary products.
4. What’s your after-sale service?
Audary provide oriented after-sales service including the oversea engineers training available and also international dealer center for any
emergency guidance.We have established worldwide network to guarantee our timely response for your any
demand no matter where are you.
We welcome engineers from your side to learn the technical design and normal maintenance here,this will help
your easy in understanding and helpful if you need to be our dealer.
5. How to use your products?
Don’t worry,we have our company own CD/Manual to show you along with the products.So you can learn this
from the existing documents to deepen your knowledge and understanding. Anyhow there are another way is
through internet video face to face for install teaching, because of the high development in internet,the world has
become smaller and you can easy catch us if any assistance is needed .
6. Is solar water heating a viable alternative to gas or electricity?
Solar should not be seen as an alternative to gas or electricity, but rather a supplement. Solar cannot totally
replace the need for gas or electric heating as there are some days when there is little sunlight. When averaged
over a year, a correctly sized solar system can provide 60%-70% of a household's hot water needs. Providing more than this is inadvisable, as too much heat will be
produced in the summer. The hot water system can easily be automated so hot water is guaranteed regardless of sunlight levels.
7.Can Audary solar collectors be used in cold conditions?
Yes. Collectors can be used in temperatures as low as -30℃, although performance is greatly reduced in such
extreme conditions. Good heat output is still achieved in mild sub-zero conditions.
8. What happens if one of the Audary solar tubes is broken ?
Firstly, tubes are very strong and not easily broken, but if the worst should happen, solar tubes can be replaced very easily. They are inexpensive and available through Audary. The solar collectors can operate with several broken tubes, but the efficiency will be reduced, so it is recommended that broken tubes should be replaced
immediately
9.Will water be heated on a cloudy day?
Yes. Although the heat output of the solar collector is reduced on overcast days it will still be able to provide
heating. If it is a heavily clouded day or raining, then more gas or electric boosting may be required to maintain
water at the required temperature. This system will be automated so you don't have to worry about running out of hot water in a rainy day.
10.Can I use Audary solar collector with my existing hot water system?
Normally yes. Simple retrofit valves can often be used to allow solar to connect to your existing cold water inlet.
If your tank cannot accept the solar input directly an additional storage tank can be installed to pre-heat the cold water prior to entering the existing tank.
11.Can I heat my swimming pool or spa using Audary solar collectors?
Collectors are high temperature collectors, and are therefore ideal for spas, as the volume of water is small and temperature requirements high. For swimming pools, however, the volume of water is large and the temperature rise required is only several degrees. The cost of heating a pool using solar tube collectors (for domestic
purposes) may be prohibitively high. For large scale swimming pools, however, collectors may be an extremely
viable supplement to gas or electricity.
12.What is the best angle for installing the solar collector?
It is common for collectors to be installed at an angle that corresponds to the latitude of the location. Installing
at an angle less than 20 is not recommended as the heat pipes perform best in the range of 20-70 degree. While adhering to this guideline, an angle of latitude±10 degree is acceptable, and will not greatly
reduce solar output. Angles beyond this range may be used, but a decrease in heat output will result, an angle
lower than the latitude will enhance summer output, while a greater angle will enhance winter output.